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General·HTTP 404·API, FE

Support case not found

support_case_not_found

That conversation has no support case.

What this means​

Nobody from support has been asked into this conversation, or its support case was closed and removed.

How to fix it​

Ask for a person from the assistant to open a support case for this conversation.

Retry behavior​

Asking again gets the same answer until a support case is opened.

How it appears in the response​

ComputeSphere returns errors as RFC 7807 Problem Details. The type field is the docs URL for this page — switch on code in your client.

{
  "type":    "https://computesphere.com/docs/errors/support_case_not_found",
  "title":   "Support case not found",
  "status":  404,
  "code":    "support_case_not_found",
  "detail":  "That conversation has no support case.",
  "instance": "/v2/…",
  "request_id": "f47ac10b-58cc-4372-a567-0e02b2c3d479",
  "trace_id":   null
}

The Content-Type header is application/problem+json. On field-level validation errors a non-empty errors[] array also appears, each entry carrying a docs_url to its error code's page.