A person is answering
A person from ComputeSphere support is on this conversation's support case, so the assistant doesn't answer here until they hand the conversation back.
What this means
You asked for a person, and someone from support joined the conversation. While they're on the case, messages go to them.
How to fix it
Write to the support person in the same conversation, or close the support case to talk to the assistant again.
Retry behavior
Sending the same message to the assistant gets the same answer until they hand the conversation back or the case is closed.
How it appears in the response
ComputeSphere returns errors as RFC 7807 Problem Details. The type field is the docs URL for this page — switch on code in your client.
{
"type": "https://computesphere.com/docs/errors/support_person_answering",
"title": "A person is answering",
"status": 409,
"code": "support_person_answering",
"detail": "A person from ComputeSphere support is on this conversation's support case, so the assistant doesn't answer here until they hand the conversation back.",
"instance": "/v2/…",
"request_id": "f47ac10b-58cc-4372-a567-0e02b2c3d479",
"trace_id": null
}
The Content-Type header is application/problem+json. On field-level validation errors a non-empty errors[] array also appears, each entry carrying a docs_url to its error code's page.